This is such a beautiful, well crafted looking product. I get so many compliments on it. Its unbelievable that they could make such a durable looking product with such a huge flaw. The moving parts inside are plastic! I have tried to find replacement parts and have even contacted the 'manufacturer', the company name on the box it came in, and they said they don't have replacement parts. I finally found another company that sells similar products and I found a replacement guide slug that fits this wine opener. Its ***********. The item I had to replace, which I'm assuming most of you had to as well, is the guide slug. On their site its part# 225. Order several. The shipping cost is the same whether you order one or several. Phone in to order. I found that the website increases the shipping cost every time you add more guide slugs to your order. I just replaced this part in my wine opener and it fits just fine.

• How did the color on site compare with the actual product? good
• Please tell us about the quality of the product. most of the product is well constructed of a heavy metal, seems very durable. The problem is, the moving parts inside are plastic and break easy!
• How accurate was the on site description of the product? very accuraten