I ordered a 12x makeup mirror. When it came in my wife didn't like it because it was 7x with2"diameter insert of 12x that was stuck to the 7x side of the mirror. It's right in the way!Nowhere on your web page did it show a picture of this insert. I even emailed Conairto ask if it would just pop off easy. Two weeks now and no reply. I don't understand whysome people won't answer emails,letters or viocemails.