I am a first time mattress shopper. I am also of the online generation, so naturally this is the first place I looked. I have never tested mattresses before, so when I selected my firmness, I went in blind. I did ok. The medium firm is more firm than I had wanted, but I have nothing in comparison. I have always had a waterbed. The mattress went into a waterbed frame and the 9" is just tall enough. any taller would be awkward. The mattress is shorter than a California queen size, by two inches. But since I can't return it, and had no way of knowing it was going to be two inches short, I guess I have to deal with it. Delivery was as stated. A lot of people had a problem with the new smell. I could not smell it unless I put my face to the mattress and I would describe it as a mixture of paint and chocolate. If you can find another website to purchase from, I would recommend it... I hate overstock.com. their return policy is absurd (on stuff that can be returned as well as items like this that cannot be returned.
- Did the color match the color displayed onsite? yes
- How is the quality of the product? decent
- Did the description onsite accurately describe the product? it is 2 inches shorter than stated