I was very suprised to learn that the shortcuts on this item description often don't apply to this mattress- for example, I assumed it would be shipped to my house, brought upstairs and the old mattress removed as stated in the mattress purchase policy. However, I was shocked to learn that UPS just put the mattress on my porch and left. The 6 foot tall, 75 pound package was impossible for me to bring up 15 stairs (I'm disabled). Never mind the removal of the old mattress. I had to have it returned and purchase locally where they will properly deliver. Overstock Customer Service were very nice, but basically blamed me. This mattress isn't covered by the "mattress policy" unless it SPECIFICALLY SAYS SO ON THE ITEM DESCRIPTION PAGE!!! Oh an while I'm at it, make sure you read the mattress protection FAQs VERY CAREFULLY before you opt in. This mattress ISN'T covered unless you buy a Guardian brand protector - which isn't sold at Overstock.com (or anywhere else on line for that matter). Avoid my mistakes and avoid this purchase. Unless you're really strong and/or don't have an old mattress to discard.