After doing a lot of research, I decided to take the plunge and order this mattress. The reviews were excellent. I have a bad lower back, so I was anticipating that this mattress would help, wrong. We ordered the soft mattress because all the reviews said it was the way to go and that firm was like sleeping on a rock. In hindsight, we should have ordered the firm or actually not ordered at all. The soft feels comfortable at first, but to me ot becomes uncomfortable after a while. I have had the mattress for about 6 weeks, hoping it will get better, but my back has actually gotten worse. I will never order a non-returnable item such as this again. Hoping I can maybe get $200 from *****.