WHEN I RECEIVED THE BOX CONTAINING THE BLUE COOL MEMORY FOAM TOPPER THE BOX WAS ALREADY OPEN AT THE TOP THERE WAS NO DAMAGE. OVERALL A PRETTY GOOD PRODUCT FOR THE PRICE. ALL THOUGH I ORDERED THE KING SIZE TOPPER FOR A KING SIZE BED THE TOPPER WAS AT LEAST 2-3 INCHES LONGER ALL THE WAY AROUND.I PURCHASED A LARGER POCKET SHEET AND IT HOLDS IT DOWN PRETTY GOOD. THE SMELL LASTED FOR ABOUT 2-3 DAYS AND I LIVE IN SOUTH FLORIDA SO IT DOES NOT RETAIN THE HEAT AS ADVERTISED. i HAVE NOTICED THAT I HAVE LESS AND LESS LOWER BACK PAIN AS I SLEEP ON IT. MY DOG ALSO LOVES IT. MADE A 7 YEAR OLD BED NEW AGAIN VERY SATISFIED.