I received the mattress in 5 business days as promised. No problem opening the package (came incased in a tube). Wish there was a "this side up" sign on the plastic as it was upside down when I laid it on the platform as turning it over would have been easier when opening. My wife had been having sleepless nights for a number of weeks prior to using the mattress. It has been good sleep for both of us for almost a month now. I was impressed with the price and quality. Despite some of the negitive reviews my wife and I are both pleased.