I received this chair only a few days after I purchased it and it arrived without any problems. Like some of the other reviewers have mentioned, the chair is not "soft" - it's pretty firm (not hard), but it's still comfortable and that is what I was looking for. The chair comes in two parts - the base and the back and they include 4 bolts and a wrench (a real one!) to put the two pieces together. It did take me quite a while to get all the bolts screwed in and I recommend starting them while the chair is on it's back, then flipping it to its side for the bulk of the work.. once I did that it went a lot better. If I had a ratchet wrench, it would have been much easier, but it was more time consuming than hard. Once it's together it's sturdy and looks great.