When I purchased these pillows, I hadn't read all of the reviews, esp the negative ones. They scared me so bad I tried to cancel my order, but it was too late so I got stuck with them. When the package arrived, these pillows were indeed flat and as soon as I lay my head on them, I would sink practically to the mattress. However, I have been using them for a few weeks now and they are GREAT. They have puffed up beautifully and now are both SOFT AND SUPPORTIVE. Honestly, I am so glad I decided to give them a try because they seem to get better with use. They are very comfortable and great for hugging if you sleep on your side. Good deal for four.