The recliner I purchased came in time and it was fine except for a broken piece in the right arm support. I call the attention to the company on this, sent photos and upon talking with a representative Overstock offered a $100. credit discount on the purchase. I think this was a satisfactory way to solve my displeasure on the deffect , I have an excellent opinion on how Overstiock conduct their busines and certainly will be happy to continue purchasing from a serious responsable company like this. Julio B.