Overall my husband and I are very pleased with our purchase. I found most previous reviews helpful. Shipping was 5 days and all showed up in perfect condition. We did not find the directions that confusing, but I did have my father help install it, who is something of a handyman. We were replacing an existing dated oak hood, so most of what we needed for installation was already there for us. Form and function are fabulous and have received many compliments. Have had a little trouble with the power button for the fan to register that you have pushed it (light button has been fine). I think they are more sensor responsive, which could be the issue. I have had to clean the glass almost every time I have cooked, as grease collects on TOP of it, which is not what I expected. It's a beautiful appliance, at a great price.