This is the first time we ordered from Overstock.com and we are thoroughly pleased. I read the only review online regarding this chair and it was negative We are confused because we love this chair. It is not only comfortable, useful but very nice to look at. When you are having a bad day just take the time to relax and unwind in this massage chair AWESOME! We searched for a chair like this for a couple of months, you can not beat this price! Delivery was fast and accurate received the day it was promised. We will certainly continue with more purchases from Overstock.com.