This was my first purchase from Overstock.com, and overall I am pleased. The mirror is attractive -- not super-high quality, but a good value for the price. The mirror arrived with some serious scrapes on one side of the frame, but the return/exchange process was very simple. A replacement mirror was shipped to me in two days, and I was able to use those packing materials to return the damaged item (no small concern when dealing with a large fragile mirror!) with a prepaid shipping label. The second mirror also has some tiny nicks in the finish on the frame, but these were easily touched up with a sharpie marker. The mirror looks great over my dresser, and I was so pleased with the whole process that I turned around and ordered something else from Overstock.