Bunn" coffee makers are simple and when you need decent coffee fast you can't beat them. And yes, these have been popular in restaurants for years. This is a good looking unit and I knew having a carafe rather than a heating plate would preserve the quality of the coffee. This was purchased for an office and we probably make 3 pots per day. This particular unit has a major design flaw. About 3 months into using it we noticed it dripped heavily when pouring a cup. I contacted Bunn. Their comment: the "engineers" were working on the problem. Coffee has a great deal of oil and this was building up under the rubber seals resulting in the leaks. Extensive cleaning under the rubber seal would solve the problem, I was told. A tedious process. It did leak less after this cleaning but soon went back to it's old tricks. I pour my cup over the sink to avoid messy clean up. Coffee is, of course wasted. Love Bunn but this design needs work. Would not buy this model until they solve carafe problem.