My boss bought this for us to use at work. We've had it for about 2 years now and the general consensus is that this machine is horrible. Firstly, it has many quirks. You have to fill up the reservoir with hot water, otherwise the coffee won't be hot. While you are filling up the reservoir with the water, if you close the lid or if it accidentally closes, the coffee will start brewing. Yes, the coffee is made quite fast. However, when you are pouring a cup, you have to either hold it over a sink, or wrap a towel around it because it leaks! The leak is almost even with what goes in the cup! The coffee pot doesn't clean very easily, and there is a scummy layer of film that won't leave the carafe. I have stopped drinking coffee at work and most of my co-workers stop at starbucks on the way. I would not recommend this to anyone.