Multiple reviews and then attempts on my part after purchase rendered this machine a bad purchase. For whatever reason there are people looking for parts to this machine but cannot get a hold of compatible parts. I went to Brother as well and came up blank. I did find another Brother machine that was just a little more costly, was not a refurbished machine and had parts readily available. When purchasing a new machine I suggest that buying all the accessories you think you might need immediately after purchase so you don't find them unattainable after they are no longer "new" products. I came across Multiple blogs where people were past the return date on this purchase and then could not obtain needed parts. I am grateful I found out soon enough to return it. Also, even though the machine I did purchase was a little more pricy it also does a lot more. It also has a usb for future updates and accessory downloads. Hope this helps.
- How did the image on site compare with the actual product? exact
- How accurate was the on site description of the product? exact
- Please tell us about the quality of the product. not sure I did not use it