This is the first sewing machine I have ever purchased and having very little sewing experience, I was definitely navigating through unfamiliar territory. I did a lot of research prior to my purchase, cruising around the internet like much of us do, reading many other feedbacks and ratings. I came to the conclusion that Brother was the manufacture to go with. I finally selected the Brother XR 7700 because I felt it was going to be user friendly for first timers as well being an adequate machine once I advanced my sewing skills. I¿ll admit that I was a little unsure about purchasing a refurbished machine and if I'm getting myself into more headaches then I need. The machine arrived very quickly, as Overstock is usually quick with shipping. The machine looked brand new and had all the items as promised. The plastic compartment on the front of the machine had broken tabs & would not stay attached but Overstock was great about sending me a replacement part. I have used it only once and I really like it. In fact, it¿s a pretty cool machine. The absolutely best part is the instructional DVD. No thumbing through the manual trying to figure it out, I just popped it into my laptop and I was sewing within 10 minutes. I was able to pause the DVD while I was doing the hands on which was real nice and it seemed to sew the items I needed to repair with no problem. The best surprises ¿ the weight of the machine (very light), the condition (like new), the instructional DVD (love it!) and the great customer service with the part replacement. I¿m not disappointed with this machine one bit! Happy sewing!