So far i've enjoyed this sewing machine. It was missing the DVD and when I called on it, the customer service rep promptly took care of the issue and had another sent to me within 2 days. Excellent service. I especially enjoy the fact that you get a whole ton of sewing feet. Im a beginner sewer, and I could have just stuck with one that was more simple and less stitches, but I wanted something that I could grow with. So far the reviews on this machine are on the spot. Thanks Overstock!