We are waiting for our third machine. Overstock sent me 2 broken Brother SE-270D machines. They both arrived with loose packaging and the shuttle housing was loose, along with the bobbins and the covers, floating loosely. The first machine did not sew, and had uptake lever problems, which meant it looped the thread constantly around the bobbin, and got stuck constantly. The second machine's computer is broken and will not recognize Brother PE Design cards, or any format of card. Originally, during the first return, we had arranged to have the product shipped to us immediately on an expedited shipment, due to the bad product, so we could begin embroidering once again, immediately, however the process took over 9 days, and we did not recieve our shipment for 9 days, which was shipped regular UPS, and was not expedited. The second shipment has arranged for expedited shpment, and I have lodged my complaint. When I find out how the THIRD refurbished machine works, I will let you know. Other than Overstock's faulty, low-quality products, the machine is one of THE NICEST I've ever used. I'd never go through this trouble to get one, if I had not thoroughly (other than this time) enjoyed the use of the product. You can digitize images to embroider, and you can download them to a card, which is inserted into the machine, and read. So, you are unlimited as to what you can do. The software you use is called PE Design, and it's expensive, but it's worth EVERY PENNY. PED-Basic is a great program with a card reader/writer that you can write .pes files to and use on the machine, without having to spend $1000 on the PE Design. The PED-Basic runs about $140. I really loved using this machine. I am an experienced seamstress, and am very disappointed, however, in the quality of workmanship used to refurbish this machine for Overstock.com. Overstock should take better care with such expensive merchandise AND when they tell a customer they will expedite an order, it needs to happen. Thanks for reading.