I've always loved modal sheets, and was looking for a set to match our new décor. When I found them on Overstock for what seemed like a decent price, I added them to my cart, paid up, and waited with bated breath. They arrived on time. The were soft, and blue, and snuggly. And the second time I took them out of the washer, I noticed there was a little hole in the fitted sheet. I was chagrined, of course. I'm a teacher, so I watch my spending carefully and expect my little luxuries to last. Two months worth of sheet-wear for 65 bucks did little to warm the cockles of my heart, especially when you consider that these softand snugglies were in rotation with two other (much older, but still whole) sets of sheets. So, I contacted customer service. Erick informed me that I should have returned my sheets within 30 days' time if I wanted a refund. Now, he offered helpfully, I could send them back--on my own dime--and the Returns Department would decide whether to issue a partial refund, and how much of a refund I might get. But all was not lost! Erick apologized for any inconvenience this might cause. So, yeah, I have holey sheets and I'm out a week's grocery money, but Erick, he's got my back. He even went so far as to apologize a second time, right before he encouraged me to join Club O so I could have more worthless, defective crap to admire---and pay for the privilege.