i was so excited to see the necklace when it arrived but was disappointed when i opened the little box it came in. the necklace was so tangled that it took me about an hour to untangle it before giving it as a gift. the necklace itself is very pretty and my daughter loved it when she received it but i have to say my first impression upon opening the box was disbelief that such a pretty piece of jewelry can be packaged in such a poor way! i almost returned the package immediately. the quality of the necklace was excellent, maybe overstock can rethink their packaging methods for this item.