We recieved the fireplace within a week. It was a bit difficult to put together. The first one we recieved the fireplace was very noisy so we had to return it. We recieved the replacement within a week and it worked fine. They gave us a shipping label to return the broken fireplace. It looks just like the picture. The color is exact. It is nice looking and the heater when on puts out a LOT of heat. When the heat is not on the fire is a nice background. I think it was a good deal and the customer service was outstanding.