I purchased the furniture on a Saturday and the delivery company called three days to schedule prompt delivery. The delivery company was clean and arrived when promised. The item arrives in 4 oversized rectangular boxes with an additional box that contains the file cabinet which is pre-assembled. The work station is solid and is slightly darker than the picture. It took about 4 hours to assemble with my teenage son. If I had additional adult help, the assemble time would be far less. My item had some nicks and scratches that I could live with. Customer service was willing to replace the damaged pieces which was not worth waiting for and re-assembly. Some off the directions provided were not as descriptive or directional as needed. That was difference between 4 or 5 stars. The work station can be assembled for left or right handed individuals. Remember the desk is an open design that doesn't contain ANY drawers. I personally like the design because it allows me to put other office items under the desk. Remember this requires two people to assemble because of the weight of the pieces. Measure your office/space because this unit is large. I am very happy that I purchased this product. People have commented that this piece is impressive.