The pillows came in a good amount of time and were packaged well. They had a plastic wrapper that was loose enough I did not feel the need to take it off for a test. The pillows are kinda scrunched into the box so I left one out to open up for a teat. The next day it had opened up and I tried to rest my head on it. I have other products/pillows that have 'memory foam' but these are like rocks! It seemed more that it was pushing back rather than trying to shape to my head. After waiting about five minutes to let the pillow 'conform' to my head, it was still VERY slowly giving way. After waiting a little longer I gave up, this was too hard and took way too long to be of any use in bed. When you are trying to roll over in bed and take a new position, you don't want to lay there waiting and hoping your pillow will eventually conform to a comfortable position so you can sleep! If you want a good SEAT pillow for support these might be great but I sent them back. VERY disappointing.