I took the advise from other reviews left on this product. I have headaches & neck problems, like others posted. I have used this pillow for approximately a month now, and I haven't had any problems with it. It feels kind of flat at first, when you're use to thick temperpedic foam & other thick foam pillows. Unfortunately since I toss & turn at night, I still have occasional neck problems with those other pillows. This pillow seems to lower your head to the proper level/height and is soft for a comfortable feel. If I had longer to use the pillow before writing a review, I believe I would be leaving a 5 star review. I just haven't been using it long enough to know a final, official rating. (Overstock wants me to write the review now). I think many others would enjoy this pillow, too, and recommend it to anyone who may have some sleep issues with their neck that they'd like to try & solve as you rest.