It would have been nice to get a heads-up that tis product would take two weeks to arrive with no ETA available, because it was coming from "overseas". Which turns out to mean Vancouver. Two very heavy oversize packages arrived, lots of torn ends so it looked like shipping damage would be certain. But the bed is very well packed and wasn't damaged at all, just the packaging torn up. Assembly went very well for a kd kit, until the end when I found the three draw-backs were wrong parts, wrong size, and one draw side was a bit off in dimensions. Prepac phone support called back the next day, promised to send replacement parts, and a week and half later they showed up so I could finish and use the draws. So it can take a long time to get this bed finished and in use! But overall the quality is nice, the service was nice. Disappointed to find the slats that the mattress sits on are raw plywood, very raw. But all exposed parts are nicely made and it seems solid. Finding a twin XL captain's bed is almost impossible. Other than "slow" I'd have to say I'm happy with this one.