ksroman Review

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Rating
It's OK
 from Maryland,  Jul 21, 2011

I got my first one & was satisfied with it, so purchased a second. The second one arrived with the exterior packaging in great condition, but when I opened it up, the two tall end panel were chipped (one also had a large scratch in it) and the interior of the clothes rod was rusted. Overstock glues styrofoam to the entire box & puts additional foam corners before wrapping well in plastic film. Because it was wrapped so well, the problem was with the manufacturer (or when they shipped it to o.co). The "problem" with the way they wrapped it (gluing the foam to the box), there is NO WAY to open the box so that it can be returned if necessary. Overstock gave me options - to purchase & be reimbursed for a box to return it or to order replacement parts. I chose option 2. Because I was having problems with emailing, customer service, I did a "chat". The customer service rep (Stacey F.) did a great job helping me.

  • How did the color on site compare with the actual product? The product was a bit darker than the picture, but not off by much
  • Please tell us about the quality of the product. Not really great - wrapped chip board
  • How accurate was the on site description of the product? Good
  • Would you recommend this to a friend? Yes
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