I order from Overstock regularly with no problems, so I was disappointed when I received this item and saw that the plastic section on the front was cracked all over and was even missing pieces that had broken off. This did not happen during shipping, as the missing, cracked off pieces were not in the box. Unfortunately, this piece is what sends out the soap and sucks it back up. The good news is that I registered the item with the manufacturer's site and discovered that the broken part was easily replaceable. I called them up and they shipped me out a replacement part ($14.99) for free. So now it works fine! You get a 90 day warranty on the refurbished item with the manufacturer, so be sure to sign up. When you do, you are able to purchase additional attachments that are well priced and handy! You will get 10% off and free ground shipping. I'm just so happy that I didn't have to figure out how to return this huge item because of one part! Very happy!
- How did the color on site compare with the actual product? Fine
- Please tell us about the quality of the product. It was broken
- How accurate was the on site description of the product? Fine