Mine came very quickly in the mail and appeared new and came with all equipment as well as a bottle of carpet cleaner. Unfortunately the plastic piece on the front was cracked which would not allow for suction. I would dispense all the solution and water yet the collection basin would not fill. It was all in my carpet instead :( Overstock provided a full refund and free shipping return. My broken machine may have been a fluke and it was handled well. They were out of stock and not able to replace this product for me. I ended up finding a nicer series for about the same price at my local store, refurbished.
- How did the color on site compare with the actual product? Exactly.
- Please tell us about the quality of the product. Looked brand new but unfortunately the front plastic piece was cracked and would not allow for suction.
- How accurate was the on site description of the product? Very.