The delivery company told me they would be here between 9 an 6. Not a great start. They got here at nearly 5 p.m., after I waited at home all day, and there was substantial damage to the box containing the top, and some minor visible damage to the desk top. Not a huge deal, but it's a brand new desk and I would like it in new condition, and given how messed up the box was, indicating an overall lack of care in handling, I was worried about additional damage not readily visible, so I refused the shipment. Called o.com and was told it had to be handled through the oversized department, will take 1-2 business days for them to contact me. So here I am 12 days after I ordered the desk, without a desk and without a clear answer about what happens next. Did they ship me a damaged box, or did it get damaged during transport? Why a 9-6 delivery window? o.com chooses the delivery company, so it's all on them. I'm not at all happy about the experience, or being left in limbo for an additional 1-2 business days.

• Would you recommend this to a friend? No