ksmary Review

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We are enjoying our media fireplace console
 from Kansas,  Nov 29, 2011

The box looked a little ragged when UPS delivered it. Inside, there were two broken pieces, which we notified O.co and by the end of the week the pieces had arrived. It went together pretty easily, but did take a couple of hours. After the cabinet is assembled, you slide in the heating element. We should have plugged it is first. It made a clicking noise when ever we turned the "flames" feature on. Otherwise, it put out nice heat. The noise got worse - and we contacted O.co and within a week, a replacement heater was sent. It worked fine. We purchased a 40" flat screen TV and it looks nice on top of the cabinet. I think larger than that may look a little too big. Even though we had a problem with the cabinet and the heater, O.co and SEI handled everything in a timely manner. One thing I noticed, the fireplaces we had seen in stores had other colors in the logs and flames, but this only looks like amber. Overall, we are pleased with the fireplace and it does take the chill out of the family room, which was an add-on at the back of an older home, with many windows, and built on a concrete slab, this room has always been uncomfortably cool on winter evenings. I am pleased with the purchase. Mary

  • How did the color on site compare with the actual product? pretty accurate - maybe a little redder than how it looked on the computer screen
  • Please tell us about the quality of the product. the wood is nicer than I expected
  • How accurate was the on site description of the product? very accurate
  • Would you recommend this to a friend? Yes
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