When these pillows arrived @ my door, I opened the package to find that one of the pillows had been ripped. I called the Overstock helpline and within 10 minutes the problem was solved and a new set was on it's way! The people @ Overstock.com just continue to amaze me on the care they provide their customers! Not only did I get a new set of pillows, they let me keep the set that was damaged!! I am a side sleeper and these pillows are perfect! They are very comfortable, they keep their shape very well! Since purchasing these pillows I have been getting a restful nights sleep....Thanks Beatyrest for some great pillows!!! & Overstock.com a huge thank you for your immediate attention with my order!