This mattress is terrible. It is very poorly constructed. We like a soft mattress, but this is not soft; it's just very poorly made. It has no support and is totally uneven. It feels like your sleeping on a mattress that has been folded and bent and run over. My husband I have backaches every morning after sleeping on this horrible thing. The worst part is that it's virtually impossible to return it b/c we bought it through Overstock (a company that we have been super pleased with up until now). We removed the plastic and it's an oversized item. As a result, if we were to return it, we would pay the true shipping costs for both the delivery adn the return, which would add up to several hundreds of dollars, and we would only receive a refund for a partial amount of the original price (b/c we removed the packaging). None of it is clearly outlined, so we feel that by returning it we could end up with nothing at all, or just a couple hundred dollars. We're stuck with it and it's a terrible feeling b/c we saved up to buy what we thought was going to be a luxurious mattress. I have never been so disgusted in a purchase or felt more cheated by a store!!
- How did the color on site compare with the actual product? Matchd Exactly
- Please tell us about the quality of the product. This is a terrible quality mattress. It's very poorly made and feels like sleeping on a mattress that has been run over by a semi truck. It's ridiculously awful.
- How accurate was the on site description of the product? Completely inaccurate. I have always been very happy with my Overstock purchases, so I was floored to be so ripped and disappointed in this major purchase.