There are no directions as to how to use device. There is no indication that you have to remove the neck strap to use the hand strap. I did not want to use it this way and the cost of shipping back is more expensive than the strapl Very disappointed.
- How did the image on site compare with the actual product? unclear
- Was the product free of any manufacturer defects? not sure
- Please tell us about the quality of the product. unsure