I was extremely hesitant to order something like a couch online without having ever sitting in it. The comments posted before me made me feel better, but I was still nervous. Less than 3 weeks after I place my order, the delivery people came and set everything up and cleaned away all the packing material. Great communication and very professional. The couch itself is amazing. The leather is much nice than I thought it would be. For ANY price, this couch is great. At the price on Overstock, its PHENOMENAL. Overall, I am very happy with my purchase and I would do it again. BTW, the leather is very high quality and I love the smell.