My husband and I purchsed the changing table for our new baby. We received the table in less then a week. However, we neglected to put it together or open the box right away. We didn't open the box until a month after it had arrived. When my husband went to put the changing table together he realized that it was missing a piece. My husband emailed the parts department and they shipped us the new piece in about a week at no charge. We were very pleased. The changing table looks great and we are happily waiting to change our first diaper. I would suggest buying an extra contour changing table insert for more padding.