I was excited to receive the Babyliss Steam Styler, and the packaging was very impressive -- very high quality. The flat iron, however, was not. The iron did heat up quickly, and the variable heat was a plus, but even with smoothing heat protectant on my hair, the iron pulled, creating a rough, jerky motion and a crimp at the ends. I was afraid the iron would damage my hair from all the pulling. The second time I used the iron, hot water started leaking out of the steam holes in the iron while I was straightening the back of my hair -- dripped onto my hand, which was painful. I rechecked the directions, which say to open and close the iron a couple times before use, so I made sure I did this before each pass (not just at the beginning of the styling session). I needed to turn the iron off briefly, and when I came back and turned it on again, once it was heated the water leaked out as soon as I picked it up off the silicon mat provided with the iron. The water leaked everywhere! To be clear, the water was not leaking from the plastic water reservoir (which could have been due to not being attached all the way, which it was) but the leaking was coming from the steam holes in the heated plates. The iron was at full heat, and the water dripped all over. I promptly turned it off, let it cool and repackaged it to return to Overstock.com. After having read good reviews of this product, I expected a lot more, and was surprised to find this product so lacking. Perhaps this was a defective unit--I do not know. All I know is, I do not want to be scalded by hot water trying to style my hair. I will not be buying anything by Babyliss again.
- How did the image on site compare with the actual product? The image matched the actual product
- How accurate was the on site description of the product? The description was fairly accurate
- Please tell us about the quality of the product. The quality of the product was much poorer than expected