thatpilotguy Review

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Rating
Excellent Customer Service
 from Littleton, CO,  Feb 26, 2008

I ordered the bed, 6 drawer dresser and the nightstand. When I placed my order the quantity of the item was limited and sold out shortly after I placed my order. When the bed arrived, there was a large crack in the head board. I was concerned being that the status was sold out. I called customer service and had a replacement head board in just a few days. The quality is top notch. My friends who spent much more at a big box store on their bedroom set where surprised that it was an assemble at home type bed. NOW...the problem is that the instructions are not that clear, and could be made more user friendly. You really need to pay close attention to what goes where. It's not difficult just time consuming as a result of the below average instructions. The side rails have some dowles that should be glued in, if you do that I don't have any idea how you would ever get it apart. Good thing is that I didn't glue them in and it is incredibly solid. Over all the entire set exceeded my expectations. The only thing I would change is the instructions. Great buy, great customer service!

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