I was excited to get the bag, especially based on the rave reviews. The workmanship is good, the leather is nice. Overall the bag is well made. That said, the clasps for opening and closing are really below par. They are small, difficult to open and compared top the rest of the bag, pretty cheap. I open and close my bag a fair ammount(often on the plane, which is always tight quarters). You have to use two hands to open each side and even with using both hands, they're not easy to open because of their small size. I'm sending the bag back, which is really to bad, as the rest of the bag is so good.

• Please tell us about the quality of the product. leather is great, hardware is very so so
• Was the product free of any manufacturer defects? yes