The laptop was refurbished and the company that did the refurbishing did a great job. The laptop looked beand new and came with an XP professional license AND and Vista license. The laptop was very clean and was ready to go out of the box. The OS installation was complete with the usual free applications installed (Java, Adobe, all drivers) and could have been run fine out of the box. I did get a bad battery and power supply, but Overstock's customer support gave me new ones very quickly and they worked fine. Would have given it a 5 out of 5 if I would have had the 20% off coupon before ordering. I will definitely order more of these.