It is difficult to rate this lamp. The lamp itself is beautiful and sturdy. It is VERY tall, so make sure you have the right space for it. Unfortunately, our lamp must have been a returned item from another customer. The box had definitely been previously opened. The styrofoam packaging was broken up and all of the bags that contained the individual parts were opened and retied closed with square knots. Initially, we thought it was missing assembly parts, as they were not in the parts bag ( also previously opened). We found the missing parts screwed into a part of the lamp where they do NOT go. Additionally, one of the lamp "shades" was tarnished. Overstock handled the whole issue extremely well, but we returned the lamp, as we just lost faith in the vendor.