I bought this pillow as a Christmas present to my husband. After reading the reviews and hearing that it was "too soft" I knew it would be perfect for him. He likes a very soft pillow; one that doesn't raise his head too much. This is just the right pillow for him and he was very happy. He said the covering made a "crackling noise" and wished the case was a little more soft but overall he likes the pillow. We hope the noise will go away as the pillow gets used more.