I purchased this ring for my (then) fiance as an engagement ring last year and after 1 year of her wearing it one of the stones fell out. Because we did not purchase the warranty Overstock did absolutely nothing to help us. Obviously we would have purchased the warranty had we known that after $1200 and 13 months the ring would start falling apart. We took the ring to a local, high-end jewelry store to be repaired and the jeweler would not even FIX the ring because she said it was a structural issue and there was likely a DEFAULT in the ring - that more stones would likely fall out in the near future. If you dare purchase this item, make sure that you spend the money on the warranty and that you don't grow too attached to the merchandise, because it will fall apart and Overstock won't have sympathy for you once it does. Had I known that this was going to happen I would never have made the purchase. A product that was supposed to last a lifetime only lasted 13 months, and because Overstock only offers a refund after 30 days we are just out the money that we spent. Obviously we did not think that this would happen within the first year of ownership, much less 30 days. When we called into Overstock 2 different women told us that we were basically SOL and were even rude to my wife when she tried to find out information since my name was the one that ordered it, making her feel as if she was a liar and doing something wrong just trying to fix an issue that we didn't even cause. I am HIGHLY disappointed with both this purchase and the customer service that we received. Although the ring is beautiful and my wife loved it (now she is afraid to wear it anywhere other than our house), I will NEVER purchase jewelry off of Overstock again - especially jewelry as expensive and important as this.
- How did the image on site compare with the actual product? Realistic
- How accurate was the sizing? Accurate
- Please tell us about the quality of the product. Missing stones