The bad: I received the product and upon opening it, I was disappointed to find that the plastic tab that closes over the hanger hooks was broken. I elected not to go to the trouble of returning/exchanging it due to the hassle of returning a bulk item and then waiting for a replacement to arrive. In retrospect, perhaps I should have though since it obviously bothers me that I received a defective (albeit a minor defect) product. The good: Overall appearance is very nice. I will say that it has a more pronounced pebble grain than I would have preferred, but the price was excellent for a leather garment bag. The buckles and hardware are a nice updated brushed nickel look and appear to be sturdy. If you are looking for a leather garment bag that doesn't break the bank, you will most likely be satisfied with this one. If I had to do it again, I would still purchase this one; however, I would exchange it if i found any defects.