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theconsumer Review

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Insufficient instructions lead to broken support
 from Northern California,  Nov 7, 2011

We bought this bed for a very expensive organic mattress. The frame came missing pieces which had to be shipped to us subsequently. After we received all of the parts for assembly my husband went to work putting it together. We had multiple legs but the very vague and incomplete instructions didn't specify where they all went. Needless to say, we only followed the instructions and placed the one in the middle as that is the only one in the picture. My side of the bed has now collapsed. We've had the bed for under seven months and since there is no manufacturers warranty on this product we're just out of luck. Thankfully when they sent us the extra pieces that were originally missing with this bed they sent us extra legs so we have now rigged all of the legs under each side of the bed and bent the metal beam back up. It seems to have corrected the issue, though if the instructions were clear in the first place we would likely have had no problem. I also weigh just over 100 lbs so this is really quite unacceptable even without the extra legs. I would not buy this bed again or any large item through Overstock as I have no way of contacting the manufacturer to have the problem corrected. I am now only purchasing oversized items from stores where I can go in and complain if they malfunction within months of owning them. What a bummer.

  • How did the color on site compare with the actual product? Same color
  • Please tell us about the quality of the product. Poor
  • How accurate was the on site description of the product? Average
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