We could feel the wooden slats of our futon frame through our lumpy, old futon mattress. I'd been shopping around online when I finally decided on this one. It's true about it's tight packaging! I was nervous I was going to cut through the material! (It's shrinkwrapped for easy shipping, but you can BARELY get a pair of scissors under the plastic to cut it off.) Anyway, once I got the plastic off, I aired out the futon on our back porch for almost a week. I've heard that the 'new car' smell is actually new materials off-gassing, and it's toxic... I figured that the new futon smell was probably similar. After about a week the futon didn't stink like new materials, so we brought it in. We keep our futon in the living area, so it really does need to double as a couch and mattress for guests (i.e. it's not flat all the time). It's held its shape really nicely (it doesn't slide off the frame), and our guests have been happy with it. All in all, I'd recommend it.