I purchased this chandelier last week and had it professionally installed today. Overall, I am thrilled with the product. As others have stated, everything has to be put together. Knowing this I was totally prepared to spend some time on it. It took 2 of us about an hour to put together the chandelier. Be careful when asesmbling the pieces- you don't want to strip a screw. Also, it is a little tough to fix some of the bolts if you make a mistake close to the end. It takes a lot of patience to correct it. Hanging the crystals took about half an hour. The instructions are not very useful. I referred to the overstock website picture and zoomed in a few times to make sure I placed the crystals in the correct spot. I loved that there were extra crystals included. Some of my crystals had deep scratches and I was able to swap them out. Everything was packed very well and it shipped very quickly. I recommend this item- looks beautiful and is $100 cheaper than the higher end home store chandelier.