One of the sets of front legs to one of the chairs came broken, but Overstock promptly notified the warehouse and they sent me two (I'm assuming in the case that one broke again). The warehouse was a little slow about getting another one sent out to me, but the company was very good about notifying me that they had sent two notifications to the warehouse and that my shipment would be sent out as soon as possible. I must admit, I was discouraged when my first item ever purchased from Overstock.com came damaged, but the help I received has reassured me that the company takes responsibility to make their customers happy. I will DEFINITELY shop here again. The items are high quality for a fraction of the price.