i have received the item for the price advised and the product exactly as it is presented on the web page.items are good value for money though the item i purchased is very little in gold weight? i am happy wit my bracelet.you regularly send me sale notifications and i do require charms now initials s and r also at a good sale price good luck charmslook forward to seeing more items from youalso delivery spot on item arrived in the timescale advised - shakila