I'm beyond disapointed with this product. It should get zero stars if that were an option! I purchased it for my 5 yr old- he was SO excited to use it, it crashed iTunes on my computer when I loaded the software and the directions are vague and in VERY broken English. I downloaded the files to the player (from another computer), but it doesn't recognize the songs at all. I plan to throw it away if Overstock won't take it back! Be warned!